Withdrawal Policy.
Last updated: 26 October 2026
This right of withdrawal applies to consumers only. The English text is a convenience translation; the German version is legally binding.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Antonina Panchenko, Bismarckstr. 9, 33330 Gütersloh, email: antonina@knowpack.io) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Early expiry of the right of withdrawal
Your right of withdrawal expires early if I have fully performed the service and began performance only after you gave your express consent and at the same time confirmed that you lose your right of withdrawal once I have fully performed the contract.
If I am to start work before the withdrawal period has expired, I will ask you for an express request to that effect in text form.
Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form.
To Antonina Panchenko, Bismarckstr. 9, 33330 Gütersloh, email: antonina@knowpack.io
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notified on paper)
Date
(*) Delete as appropriate.